Grass Fed Tenderloin Steak

Get your premium quality meat & seafood only from The Fat Butcher

All products are imported

DELIVERY
Our same day delivery cut-off is at 3:00 PM. Orders after the cut-off will automatically be shipped out the next day.

Kindly expect your orders to be received within 10am to 6pm.

If shipping fee is paid already, do not pay any extra to the rider.

For Cash on Delivery (COD) orders, please take note of the following in order to prevent delays in your order:

• We will be calling / texting the contact number provided on the shipping details for order confirmation
• Kindly leave the payment to your family member / helper / guard if you are not at home (We deliver orders at 10am to 6pm)

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By purchasing from us, you agree to our terms, conditions and policies.

We are not responsible for any delays or failures in delivery caused by factors beyond our control, such as natural disasters, force majeure, or delays resulting from the customer’s actions, whether voluntary or negligent.

If a customer refuses to accept the delivery, a refund will be issued for all returned products, provided they remain in their original condition upon arrival at our head office.

By default, all items are packed in an ecobag. For insulation or gift packaging, you may check the add-ons. (Additional fees may apply)

We value our customers and are committed to delivering safe, high-quality frozen products. To ensure fairness and compliance with food safety standards, please review our Return & Refund Policy below.

1. No Return, No Refund on Opened Items 

• All frozen and perishable products are final sale.
• Once packaging has been opened, unsealed, or tampered with, the item is no longer eligible for return, exchange, or refund. This is to protect food safety, as we cannot verify handling or storage conditions after opening.

2. Change of Mind

We do not accept returns or refunds for the following reasons:

• Change of mind
• Item no longer needed 
• Ordered by mistake
• Personal preference (taste, cut, size, etc.)
• Customers are encouraged to review product details carefully before checkout.

3. Failed Delivery & Re-Delivery

If a delivery attempt fails due to:

• Customer being unreachable 
• Incorrect or incomplete address 
• Customer not being available to receive the order

The order will be marked as delivered but not received, and refunds will not be issued. We can assist with re-delivery, subject to product availability. Please note that all re-delivery or rebooking fees will be shouldered by the customer, as rider time and delivery costs have already been incurred.

4. Valid Refund or Replacement Cases

Refunds or replacements may be considered only in the following circumstances:

• Wrong item received
• Missing item Item arrived damaged or spoiled upon delivery

Requirements:

• Report must be made within 24 hours of delivery
• No Video upon receiving, No Return, No Refund
• Clear photos and/or videos must be provided
• Packaging must remain unopened and intact
• Approved cases may be resolved through replacement, store credit, or refund — subject to evaluation.

5. Return of Frozen Products

• Due to food safety and hygiene considerations, returns of frozen products are generally not accepted. However, in exceptional cases and subject to evaluation, management reserves the right to approve or deny any request for return, replacement, or refund. When applicable, resolutions may be processed without requiring the physical return of the item.

6. Inspection Upon Receipt

• Customers are encouraged to inspect the items immediately before opening the packaging. Acceptance of the delivery confirms that the products were received in good condition.

7. Policy Enforcement

• All refund, replacement, and re-delivery requests are evaluated in accordance with this policy. Management’s decision shall be final.

You may contact us immediately at 0906-509-0028 or send us an email at orders.thefatbutcherph@gmail.com with your order number. You may also message us on our social media platforms for faster response (Facebook & Instagram)

Here are our payment methods:

1. via Paymongo

• Bank Transfer
• Gcash
• Credit/Debit Card
• Grab Wallet
• Maya
• Billease

2. Cash on Delivery / Cash on Pickup

DO YOU HAVE A PHYSICAL STORE WHERE I CAN BUY AND SEE THE PRODUCTS?

We currently have 2 branches:

The Fat Butcher - Cubao

• 778 Seattle, Aurora Blvd, Quezon City
• 9am to 6pm (Mon to Sun)

The Fat Butcher - Paranaque

• 32 Aguirre Ave, BF Homes, Paranaque
• 9am to 6pm (Mon to Sun)

DO YOU HAVE ANY DISCOUNTS / PROMOTIONS?
For vouchers and promotions, please follow our social media to be updated:

Facebook: The Fat Butcher Ph
Instagram: @thefatbutcherph

Join our viber community for exclusive monthly vouchers only for our members
Click here!

*NOTE: You can only use 1 voucher code per transaction. Promos are not stackable

HOW CAN I ORDER?
Just add to cart the products that you want > Once you're done, press checkout

We are also available on Grab Mart, Shopee, Lazada and Tiktok